THQ Certified Installer Program: End-to-End Supply, Install & Warranty for All Outdoor Living Products — No Headaches, Just Results
You've found the perfect composite decking, wall cladding, or pergola system. You love the look, the quality checks out, and the price makes sense. But then comes the hard part: finding a reliable tradie who actually knows how to install it correctly, coordinating delivery, and figuring out who's responsible if something goes wrong down the track — the supplier or the installer?
For most homeowners, this is where the dream of a beautiful outdoor space starts to feel like hard work.
That's exactly why THQ created the Certified Installer Program.
What is the THQ Certified Installer Program?
The THQ Certified Installer Program is a network of vetted, trained local installers across Australia who are authorised to supply and install the full THQ product range as a complete, end-to-end service. Whether you're building a new deck, cladding an exterior wall, installing a pergola, laying artificial grass, or fitting UV roofing panels — a THQ Certified Installer handles everything from first measure to final cleanup.
When you engage a THQ Certified Installer, you get:
- One point of contact — your installer handles everything from product selection and supply to installation and site cleanup
- THQ-trained expertise — every Certified Installer has been trained on THQ product installation requirements across the full product range
- A single warranty — covering both the THQ materials and the installation workmanship, so there's no finger-pointing if an issue arises
- Peace of mind — you're not managing multiple contractors, chasing quotes, or hoping your tradie has installed composite decking or PVC cladding before
Why Does This Matter? The Problem with DIY Sourcing
The traditional approach to an outdoor living project goes something like this:
- Research and select a product
- Get a quote from a supplier
- Find a separate builder, landscaper, or tradie to install it
- Hope the installer is familiar with the specific product
- Coordinate delivery timing between supplier and installer
- Discover the installer has questions the supplier needs to answer
- If something goes wrong, navigate a dispute between supplier and installer about whose fault it is
This process is stressful, time-consuming, and leaves you exposed. The supplier says it's an installation issue. The installer says it's a product issue. You're stuck in the middle.
With a THQ Certified Installer, this entire problem disappears. One call. One quote. One warranty.
What Products Does the Program Cover?
THQ Certified Installers are trained and authorised to supply and install the complete THQ outdoor living range, including:
- Co-Extrusion Composite Decking — including treated pine subframe, hidden clips, fascia boards, and bull nose finishing
- External Wall Cladding — including substrate preparation, fixing systems, edge trims, and C-strip finishing
- Internal PVC Wall Cladding — feature walls, bathroom cladding, laundry walls, and commercial fit-outs
- UV Panels & Pergola Roofing — polycarbonate panel supply and full installation over pergola frames
- Pergola Systems — full pergola supply and installation including drop-down screens and zip screens
- Artificial Grass — including ground preparation, base compaction, and edge finishing
- Mirror Panels & Feature Wall Systems — interior decorative panel installation for residential and commercial spaces
- Acoustic Panels — commercial and residential acoustic panel installation
- LED Deck & Outdoor Lighting — integrated lighting installation as part of decking and pergola projects
If it's in the THQ range, a Certified Installer can supply and install it — end to end.
The THQ Warranty: What's Covered
One of the most important benefits of the program is the combined materials and workmanship warranty.
Standard product warranties only cover manufacturing defects in the materials. If the product fails because of incorrect installation — wrong joist spacing, inadequate expansion gaps, incorrect fixing methods — a standard product warranty won't cover it. You'd need to pursue the installer separately.
With a THQ Certified Installer, the warranty covers:
- ✅ Product warranty: THQ manufacturer's warranty on all materials (covering fade, stain, and structural integrity)
- ✅ Workmanship warranty: Installation workmanship covered by your THQ Certified Installer
- ✅ Single point of accountability: One call to THQ resolves any warranty claim — we coordinate with the installer on your behalf
Who is the Program For?
- Homeowners who want a new deck, feature wall, pergola, or outdoor living space installed professionally without managing multiple contractors
- Property investors who need reliable, warrantied work completed efficiently with minimal involvement
- Businesses and commercial operators who need spaces upgraded to a professional standard with full documentation and warranty coverage
- Anyone who has been burned before by a tradie who didn't know how to install composite decking, PVC cladding, or polycarbonate roofing correctly
How to Get Started
- Contact the THQ team with your project details — what you want installed, your location, and your timeline
- We match you with the right Certified Installer for your project and location
- Your installer visits your site, takes measurements, and provides a complete supply-and-install quote
- You approve the quote and your installer handles everything — product ordering, delivery, installation, and site cleanup
- You enjoy your new space — backed by a full materials and workmanship warranty
Frequently Asked Questions
Is the program available across all of Australia?
We have Certified Installers in most major Australian cities and regional areas. Contact us with your location and we'll confirm installer availability.
Does it cost more than sourcing my own tradie?
Not necessarily. Because Certified Installers purchase THQ products at trade pricing and have streamlined installation processes, the total cost is often comparable to — or better than — sourcing materials and labour separately. And the combined warranty is included at no extra cost.
Can I use a Certified Installer for just one product in a larger project?
Yes. Whether you need just the decking installed, just the cladding, or the full outdoor living package, a THQ Certified Installer can scope the work to suit your project.
What if I'm not happy with the installation?
Contact the THQ team directly. We act as your advocate and coordinate with the Certified Installer to resolve any issues promptly. You never have to navigate a dispute between supplier and installer on your own.
Ready to Get Started?
Stop managing the complexity. Let THQ and our Certified Installer network handle your next outdoor living project from start to finish — with premium materials, expert installation, and a warranty that covers everything.
Contact the THQ team today to be matched with a Certified Installer in your area, or browse our full product range to start planning your project.
